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The Psychology of Trip Matching: How Guided Choices Drive Tourism Revenue
Trip recommendations increase bookings by 28% and reduces abandoned carts by nearly a third.
Jamie Jones Kenison
December 13, 2024
Optimizing Your Business After-Hours with an AI ChatBot
With 51% of customer interactions happening after hours, AI chatbots are now essential.
Jamie Jones Kenison
October 23, 2024
Yonder Joins Forces with TOMIS to Revolutionize Tourism Tech!
Yonder are thrilled to announce our official acquisition by TOMIS.
Letitia Stevenson
June 18, 2023
Using online reviews to reward your staff
Online reviews can be a fun and unique way to reward and acknowledge your staff members.
Letitia Stevenson
April 3, 2024
Why First-Party Reviews Matter
First-party reviews are a powerful tool to improve search performance, build trust & boost business.
Letitia Stevenson
April 2, 2024
4 Tactics to Engage More Visitors on Your Tourism Website
Get the most from your marketing spend by engaging website users once they are on your site.
Letitia Stevenson
February 26, 2024
4 ways to leverage your online reviews to grow your sales.
Use your reviews to grow....
Letitia Stevenson
August 25, 2023
Unveiling the ROI of Tourism Chatbots: Maximizing Returns on Investment
Delve into the ROI of tourism chatbots, exploring their conversion potential and calculating ROI
Letitia Stevenson
July 20, 2023
How much time can chatbots really save you as a tourism operator?
Letitia Stevenson
May 29, 2023
The Impact of Reviews on Your Tourism Business
How do you use online reviews to boost your business?
David Kunze
May 17, 2023
8 tips for building your tourism businesses online reputation
Find out the 8 tips that will help you build and grow your online reputation.
Letitia Stevenson
February 1, 2023
3 ways you can help meet international travelers expectations
Success involves understanding the needs of travellers and adapting product and marketing strategies
Letitia Stevenson
February 1, 2023
How providing customers free photos can boost your online reviews
Providing free photos is a great way to create an ongoing stream of fresh and high-quality reviews
December 14, 2021
Five ways of collecting first party data for your tourism business
First party data is going to be the biggest ally for tourism marketers in the cookie-less future.
Letitia Stevenson
November 30, 2021
How tourism businesses use personalised AI Chatbots to grow sales and give great customer service 24/7.
Find out how tourism specific AI chatbots can help your business this summer.
Letitia Stevenson
November 24, 2021
The Positive Side to Negative Feedback — A Discussion with Daniel Fleming, Owner of Award-Winning Boutique Hotel
How to effectively manage negative feedback — a chat with an expert managing discerning guests
James Donald
August 9, 2021
How to ask for useful feedback about your team to help motivate and improve
A recommend list of attributes you can ask customers about your team, to help performance reviews
James Donald
July 22, 2021
Should you respond to all reviews?
Responding to reviews builds trust with your customers.
Letitia Stevenson
July 8, 2021
How connecting booking system data to customer survey eliminates hours of guesswork
Good data is the key to actionable insights. Connect your booking system to generate a rich picture
Letitia Stevenson
May 30, 2021
How to create a customer feedback survey that doesn’t suck
Filling out a customer feedback survey for a business can be a chore. But it doesn’t have to be.
Chelsea Sait
June 23, 2021
Growing your business one online review at a time
If you’re not already collecting online reviews for your business, now’s the time to start.
Letitia Stevenson
June 15, 2021
Making the most of the Trans-Tasman Bubble
Some tips on how to communicate to Covid wary travellers
Letitia Stevenson
May 26, 2021
How to get more online reviews
Online reviews influence the purchase decisions of 93% of consumers
Letitia Stevenson
April 21, 2021
What on earth is NPS?
Find out what NPS is and why it's one of the most important metrics for you to track.
Letitia Stevenson
March 24, 2021
Using NPS in Tourism
Here's why all tourism businesses should be measuring NPS (like, right now)
Letitia Stevenson
March 23, 2021
How important is Tripadvisor compared with Google?
We take a look at which one is the most influential decision-making tool for customers.
Letitia Stevenson
March 28, 2021
Is customer feedback really worth collecting?
Wondering what's the point in collecting customer feedback? We give examples how to use it
Letitia Stevenson
April 7, 2021
5 reasons why tourism operators are adding automation to their customer service
A chatbot is an amazingly efficient extension to your in-house customer service team.
Jose Reader
August 17, 2020
With a couple of months borders closed, how different are domestic vs international travellers?
There’s a marked difference with kiwi travellers and it should influence your marketing
Jose Reader
July 28, 2020
Three ideas to convince cautious travellers to book with you
Cautious travellers are the new normal. How should your business respond?
Letitia Stevenson
May 18, 2020
Working from home
COVID-19: Tips and tricks on working from home from the Yonder team.
Jose Reader
March 24, 2020
Managing COVID - Insights from customer queries and practical help
We’ve pulled some conversational data from the last few days and best practices from operators
Jose Reader
March 16, 2020
Myths and Truths about Customer Service Chatbots
We bust 7 myths about the ability of modern AI chatbots
Jose Reader
March 11, 2020
How does an AI chatbot work?
Learn how an AI chatbot works by matching similar phrases, it doesn’t match to keywords.
James Donald
February 4, 2020
Solve your summer staffing problems with a chatbot (really!)
Chatbots and humans are the winning customer service combo
Letitia Stevenson
December 6, 2019
Drive outstanding customer service and fewer abandoned bookings with an integrated chatbot
Reduce abandoned bookings with instant answers to customer questions.
Letitia Stevenson
December 5, 2019
10 tips for using live chat effectively
Live chat can help you get more bookings but only if you use it well
James Donald
August 6, 2019
How to provide the best customer service across phone, email, social media, and live chat
Best practices for tourism operators and accommodation
Letitia Stevenson
August 8, 2019
Top 15 funniest questions your customer service gets asked
We asked BYATA 2019 participants what was the funniest question your business has been asked.
Letitia Stevenson
August 12, 2019
Five ways live chat can help you drive customer delight and increase direct bookings
Here are five ways live chat can help you drive customer delight and increase direct bookings
Letitia Stevenson
August 1, 2019
Can chatbots give travellers personalised customer service like your staff would?
Almost, yet they work 24-7 and don't complain
Letitia Stevenson
May 8, 2019
Email, Chat, Phone - What every tourism operator should be doing
What you should be doing to improve your customer service on these channels.
Letitia Stevenson
March 29, 2019
Why do people want to chat, what’s wrong with my phone??
Numerous studies all show customers want to communicate on chat. Why?
James Donald
March 28, 2019
Top 9 trends in tourism customer service
Learn how to provide top customer service for service orientated businesses
James Donald
March 6, 2019
Not using chat in your business? You're losing customers without even knowing it
A whiteboard session to learn about travellers, good and bad chat, and virtual assistants.
James Donald
February 22, 2019
Get the basics right for conversion on your website
Your website is an important tool for conversion, our tips for getting the basics right.
Letitia Stevenson
January 23, 2019
The basic differences between live chat and chatbot
It's sometimes hard to tell if you're talking to a human or not. How can you tell?
James Donald
January 9, 2019
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