1 million chats: what we learnt and what you should know
40% of chats come outside business hours
Travellers are planning and booking at all hours of the day and night so if you’re answering questions tomorrow you’re probably losing bookings without knowing it.
Chat is a rich source of business intelligence
Use analysis of chat conversations to drive better business performance - inform website changes, drive SEO decisions, improve business processes and more.
50-75% of chats come from nearby regions
A high volume of travellers are booking when they are close to their destination, and importantly, this is within 24-48 hours of the requested booking date. If you’re not responding within 2 minutes travellers will start to look elsewhere.
"Yonder has made a fantastic impact on our conversion rate of website visitors to online bookings"
Anna Rodgers, Zorb
"Yonders' chat data made it easy to identify a problem we didn’t know we had - customers were finding it too hard to locate pricing information, so we adjusted the website design and performance improved."
Tim Olson, Maverick Digital
Don't get left behind. Use a chatbot and data insights to boost your business today
Yonder is so confident that you will get great value out of chat, you can check it out - no obligation - for 30 days (set up fee applies).
Sign up for a demo before 31 March.
Book your demo now
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