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Answer 95% questions immediately on your website and Messenger, 24-7 with our GPT based bot designed for tourism.
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Boost your 5-star reviews with an intelligent NPS survey. Powerful analysis of feedback.
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Yonder powers hundreds of tourism businesses around the globe, from small agencies to large tourism businesses with multiple locations.
Tongariro River Rafting
Yonder takes care of all the simple questions immediately and helps people book online, saving 8 hours a month for this small team.
Pure Milford
Yonder AI Chatbot - the solution that not only met Pure Milford's needs but exceeded their expectations.
Niue Tourism
Read how a destination has embraced AI.
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The Rise of AI in Customer Service: Trends, Stats, and What’s Next
AI is transforming customer service in tourism, boosting growth and competitiveness in 2025.
January 28, 2025
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Case studies

Explore how top businesses that rely on Yonder answer customers immediately, increase bookings, gather customer feedback to help improve, and save staff time.

AJ Hackett Bungy

AJ Hackett Bungy embarked on a transformative AI journey.
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Tongariro River Rafting

Yonder takes care of all the simple questions immediately and helps people book online, saving 8 hours a month for this small team.
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Pure Milford

Yonder AI Chatbot - the solution that not only met Pure Milford's needs but exceeded their expectations.
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Ziptrek Ecotours

The Ziptrek team chat about how their team delivers exceptional guest experience and benefits from automation to help team efficiency.
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Niue Tourism

Read how a destination has embraced AI.
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South Sea Cruises

South Sea Cruises delivers exceptional customer experiences by embracing new innovative technologies
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South Pacific Helicopters

Time saved gathering feedback is now spent sharing to the team and creating a real buzz in our office
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Canoe2

Canoe2 are gathering an impressive amount of customer feedback that helps guide their business operations, and increase website bookings.
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Destin Party Boat Fishing
Unlocking the Waves of Customer Satisfaction, Efficiency, and Conversion
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Belt Road Seaside Holiday Park
We chat about the key role customer feedback plays in driving business excellence
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Skydive Tecumseh
Skydive Tecumseh are using digital tools to streamline their operations and deliver 5-star customer care.
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Redwoods Treewalk
Integrating Yonder to our Roller booking system helped us get lots more data (35% of visitors) and smarter with the data we get
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International Antarctic Centre
Looking for a way to lighten the load on their frontline team and better manage customer queries, Wayfare decided to implement Yonder chatbot.
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Glass Bottom Boat Tours
Looking for a way to ease up his massive workload and operate more efficiently, Griff decided to start using Yonder. 
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Easyhike
Since using Yonder, Easyhike has had a massive change in feedback received, increasing from 1-2 feedback per month to 38 in the most recent month.
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ZORB
We’re converting more customers from our website since we’ve had Yonder chat
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Cook Connection
Cook Connection exponentially improved service for non-English speaking customers with automated chatbot responses.
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Redwoods Treewalk
In 3 months, chatbot helps 2,300 people immediately, and escalates just 5% of enquiries to staff.
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The George
Just three days of effort needed for luxury hotel to roll-out a customer service chatbot to their website.
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Polynesian Spa
The chatbot has helped facilitate hundreds of bookings since it’s implementation, driving a quick return on investment for Polynesian Spa.
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Tongariro Crossing Shuttles
Chatbot saves 189 hours of staff time in first six months for busy tourist shuttle service.
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Black Cat Cruises
Around 65% of customer enquiries are answered end-to-end by Black Cat Cruises chatbot, with no staff intervention.
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Taupo Tandem Skydive
Yonder is facilitating 20 bookings per month and saving time for front line staff
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Go Skydive New Zealand
Yonder is like an extra team member working 24-7 to respond to customers and help get more bookings
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Devon Hotel and Conference Centre
Devon Hotel saw an instant return on investment - within two months of launching Yonder, it had paid for itself in new restaurant bookings alone.
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Belt Road Seaside Holiday Park
Yonder grew Belt Road Seaside Holiday Park’s online chats more than 100x in its first month of implementation.
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