.png)
As a family-owned rafting company in Turangi, New Zealand, Tongariro River Rafting faced a familiar challenge: their small, dedicated team was always on the move, guiding adventures and creating memorable experiences. While they knew modern customers expected instant responses through website chat, they couldn't dedicate staff to sit behind a desk waiting for inquiries. Like many tourism operators, owner Garth Oakden found himself choosing between being present for on-site guests or responding quickly to online inquiries. With their reputation for exceptional service earning them the #1 spot on TripAdvisor for North Island rafting, they needed a solution that matched their high standards without adding to their team's workload.
Like many adventure tourism operators, Tongariro River Rafting faced the challenge of providing consistent guest support and growing their online presence, all while maintaining their focus on delivering exceptional rafting experiences."
Tongariro River Rafting implemented Yonder's solution with zero technical hassle, gaining powerful automation through their booking system integration while delivering consistent guest communication around the clock.
Tongariro River Rafting implemented Yonder's solution with zero technical hassle, gaining powerful automation through their booking system integration while delivering consistent guest communication around the clock. With Yonder's ChatBot 'Eddy' handling 96% of visitor questions immediately, TRR's team gained back valuable time to focus on what they do best - creating unforgettable rafting experiences. No longer tethered to their desks, the team can confidently provide 24/7 customer service while being out on the water. The integration with their booking system means Eddy can share live availability and help convert inquires into bookings, all without staff intervention.
