Customer service automation that puts the customer first
With a few hours input from your team, you can have a customised and fully trained AI answer bot providing customer service 24-7 on your website. We achieve that in a few simple steps...
1
First, we learn about your business and your customers
We work to understand what makes your business special and what triggers your customers to make a booking. We also share our understanding about what works in businesses like yours. This helps us design the virtual assistant so that it wins more bookings, and in a way that is consistent with your business and brand values.
2
You complete our template of commonly asked questions in your sector
Our framework of commonly asked questions is based on analysis of a massive set of questions real travellers have asked. That enables our AI to work its magic immediately - plus it gives your business access to a large set of data that you wouldn't be able to access otherwise. For example, we've collected 100’s of phrases which all relate to someone asking about price, like "Prices please", “Are the prices per person”, “How much is it for 2 adults on Friday?”.
3
We curate answers that guide your customers towards booking
The best assistant is a sales assistant - someone who helps steer customers toward booking. We design responses to enhance engagement with your business, products and services, which means giving them options to find more information (within the bot or on your website), directing them to book on your website, or leading them towards contacting staff. On average, we lead 10% of chats towards your booking system.
Go live! Expect to get at least 50% of questions answered from day one
Paste a special piece of code into your website and start helping customers. That's it.
Because of the smarts we've built into the chatbot, and the comprehensive sector-specific dataset your bot takes advantage of, you can expect great results from day one. There will still be a learning curve, and we'll work alongside you to make sure you get the most out of your answer bot.
Great features to help engage website visitors and win more bookings
With the help of our Conversation Insights feature, learn what website visitors are asking, and which webpage they're asking from. Use this to identify improvements to your website content, or use our pop-up website messages to engage and promote.
"The chatbot is an option for customers to find info without having to pick up the phone. If customers can find what they want, it helps avoid them leaving the website without booking. Securing that conversion prior to being in Rotorua is really important."
Richard Allen, Polynesian Spa
"We set out to provide better customer service, and to better support international enquirers when they were in the research phase of planning their trip. And that’s exactly what Yonder has done."
Andrea Messenger, Tongariro Crossing Shuttles
"Behaviour is changing, and while lots of our customers want to talk to us, there are some who are quite comfortable talking with a chatbot. Offering a chatbot service on our website is about offering our guests choices."
Georgina Torrington, The George Hotel
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