Videos

Businesses that provide a service generate most new customers via word of mouth, so how do you amplify that effect?

It's more than likely you've got many customers who love what you do. How to you activate those people to share raving reviews online and generate word of mouth.

We host Adam Joyce, CEO of INFLITE Group, and Josh Mayer, APAC Product Champion of FareHarbor Booking System to discuss what it actually looks like to automate your customers' experience. With a myriad of technology solutions available, which ones actually make a positive impact on business performance and customer experience, and how to make sure they work together nicely.

We host Kenny Wynter, Sales Manager at Ziptrek NZ (Queenstown) to chat about doubling down on what Ziptrek cares deeply about and how to grow that into sales - sustainability, eco-tourism and innovating customer experiences through digital, such as the Kereru interactive tour.

We chat with Shayne Forrest, General Manager Marketing & Commercial | Deputy Chief Executive, from Hobbiton Movie Tours, about: People and teams, Diversification of products, Data and customer feedback

Marketers LOVE cookies. For years, businesses have been using them to track website visitors, improve the user experience, and collect data that helps us target ads to the right audiences. So what’s going to happen when they’re gone? We’re hosting Stu Lill from Maverick Digital, a specialist NZ Tourism marketing agency, to discuss.

In this webinar, designed for the marketing, sales and owners of tourism operators, we’ll dive into how you can get more sales using what you already have. Every business needs to be doing this, making sure that any marketing budget gets the best performance.

We chatted with Trent Yeo, Ziptrek, to learn how he uses an AI chatbot to support his customers and his team 24-7