Unleash customer automation with Checkfront

We empower you to engage, listen and communicate with customers 24-7. It's pretty simple, by making things easy for your customers you'll get more direct bookings and more raving reviews.
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What we do

By connecting your Checkfront with Yonder you can automate sending reviews requests, showcase reviews for your tours/items on each webpage, connect booking data for rich analytics, and automate FAQ's on your website with an AI chatbot. Choose one or use them all.
"I’ve been amazed at the results. Yonder has made a fantastic impact on our conversion rate of website visitors to online bookings"
Richard Allen, Polynesian Spa

The easy way to manage reputation and turn customers into raving reviews

What do your customers think about you?  Connect Fareharbor to find out

Measure your rating, Net Promoter Score (NPS), and distribution of customer satisfaction.

The Yonder survey is designed for maximum response rate.  Expect an average 35% response rate, that's 10x more effective than using links in a post-experience email, which helps you get the best picture how you're doing.
"The simplicity of the survey makes it easy for our customers to share their thoughts.  We've grown our feedback 10x.
Griff, Glass Bottom Boat

This isn’t any old survey tool…

Integration with booking data means less to do for your guests, better responses & more completed surveys.

Discover which products perform best

Average ratings aren't a lot of use. Drill deeper and get a rich picture of feedback by segmenting your data by each Fareharbor 'item', such as a tour or rental. Find out exactly what needs improvement.

Get structured feedback on your team members

Gather feedback on your team, including compliments and what needs improvement.

Make monthly staff reviews powerful and efficient with real-time reports of each team member at your fingertips.

We also listen for their names (and variations) in online reviews so you can see at a glance all reviews with @mentions.
Learn about Surveys →

Showcase reviews to your website and boost conversion

Online reviews influence the purchase decisions for 93% of consumers. We help you showcase all your 5 star reviews in an automated feed to your website. You can even filter to only reviews specific to a FareHarbor 'item'.

Be found online and get your business 5x more Google reviews

Maximise word of mouth by boosting your online reviews, such as Google and Tripadvisor.

Proven to generate 5x more reviews than asking in your Fareharbor thank-you email.

Bring all your reviews sites into one place

Save time managing your Google Reviews, Facebook Reviews (and more coming soon) by bringing them into one home - Yonder.
Learn about Reviews →

How the magic happens

01
Connect Checkfront to Yonder
Get your API credentials from Checkfront and plug them into Yonder, it's just a few clicks and you're connected.
02
Automatically send customer surveys
Yonder regularly listens for new bookings in Checkfront and pulls in customer information. Surveys are automatically sent after the finish time. You control when and how often.
03
Gather feedback directly
A beautiful, simple survey designed to get incredibly high response rates. Ask additional questions to learn more and get feedback about your team.
04
Amplify your word of mouth
We help 5 star reviews get shared online. Showcase your 5 star reviews as a live feed on your website with a Yonder Widget or API integration.
05
Quickly discover insights
Feedback is automatically connected to booking information. Results are classified to your organisations, products, and teams. Make sense of the data quickly.

Do more with less by adding an AI chatbot to customer service & sales

Leave the repetitive stuff to your chatbot so you can do more of the work you do best.

Yonders AI chatbot, built for tourism, answers sales and customer questions every minute of every day.
"The fact that customers can get answers to their questions without having to email or call or text is game-changing.  It’s one of the most valuable tools for us."
Richard Allen, Polynesian Spa
Reduce trivial enquiries by responding immediately to 90% of chats. 
Over 45% of chats are outside off hours, Yonder will handle them for you.
No set up fees.
Easy onboarding and ongoing customer support to help your business achieve its customer service goals.
Learn about AI Chatbot →

Interact with customers on your website, no developers required

Put webchat on your website to engage with visitors, it's like a whole new channel to increase sales.

Use website messages to inform about the weather and more.

Add your Yonder reviews to help add social proof and influence customers to book with you
Learn about Convert →
Yonder results

Canoe2

"50% of our customers over the summer season leaving feedback is just amazing, I was astounded."
Ian Blackwell
Co-founding Director of Canoe2
Read this Case Study →
Customers giving feedback
50
%
Time publishing reviews to website
0
hours
Yonder results

Easyhike

"Our reviews give us the confidence to know that we’re helping people, we’re doing something right and to keep doing what we’re doing."
Bobbie Mulgrew
Easyhike Founder
Read this Case Study →
Customers giving feedback
40
%
Google Reviews increase
500
%
Yonder results

Polynesian Spa

“Conversion rate on the website has gone up since implementing Yonder.”
Richard Allen
Sales and Marketing Manager
Read this Case Study →
Online enquiries answered
86
%
Website conversion rate
↑
Yonder results

Redwoods Treewalk

“A great thing about the Yonder system is we’re also able to steer those customers that love us to share their reviews online, helping us boost a new product we’ve offered.”
Bruce Thomasen
Co-founder
Read this Case Study →
Response rate
35
%
Time to integrate
1
min

Boost sales & save time by connecting Checkfront with Yonder

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