Connect ResBook to power up your customer service

We empower you to engage, listen and communicate with customers 24-7. It's pretty simple, by making things easy for your customers you'll get more direct bookings and more raving reviews.
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What we do

By connecting your ResBook with Yonder you can automate sending reviews requests, showcase reviews for your room types on each webpage, connect booking data for rich analytics, and automate FAQ's on your website. Choose one or use them all.

The easy way to manage reputation and turn customers into raving reviews

What do your customers think about you?  Connect ResBook to find out

Measure your rating, Net Promoter Score (NPS), and distribution of customer happiness. The Yonder survey is designed for maximum response rate.  Expect an average 35% response rate, that's 10x more effective than using links in a post-experience email, which helps you get the best picture how you're doing.
"The simplicity of the survey makes it easy for our customers to share their thoughts.  We've grown our feedback 10x.
Griff, Glass Bottom Boat

Be found online and get your business 5x more Google reviews

Maximise word of mouth by boosting your Google and Tripadvisor reviews.  Boost your organic search ranking on Google, and standout in search results with your Yonder ratings.

Showcase reviews to your website and boost conversion

Online reviews influence the purchase decisions for 93% of consumers. We help you showcase all your 5 star reviews in an automated feed to your website. You can even filter to only reviews specific to a ResBook room type.

Discover which products perform best

Average ratings aren't a lot of use. Drill deeper and get a rich picture of feedback by segmenting your data by each ResBook room and room type. Find out exactly what needs improvement.

Bring all your reviews sites into one place

Save time managing your Google reviews (and more coming soon) by bringing them into one home - Yonder.

Get structured feedback on your team members

Gather feedback on your team, including compliments and what needs improvement.

Make monthly staff reviews powerful and efficient with real-time reports of each team member at your fingertips.

We also listen for their names (and variations) in online reviews so you can see at a glance all reviews with @mentions.
Learn about Reviews →

How the magic happens

01
Connect ResBook to Yonder
Setup an API key in ResBook and enter it into Yonder. We'll automatically pull in all your room-types and start listening for new bookings.
02
Automatically send customer surveys
Yonder regularly listens for new bookings in ResBook and pulls in customer information. Surveys are automatically sent after the finish time. You control when and how often.
03
Gather feedback directly
A beautiful, simple survey designed to get incredibly high response rates. Ask additional questions to learn more and get feedback about your team.
04
Amplify your word of mouth
We help 5 star reviews get shared online. Showcase your 5 star reviews as a live feed on your website with a Yonder Widget or API integration.
05
Quickly discover insights
Feedback is automatically connected to booking information. Results are classified to your organisations, room types and teams. Make sense of the data quickly.
Yonder results

International Antarctic Centre

“Yonder chatbot is a great way to engage customers in a conversation at any time of the day. It’s a 24-hour helpline service for our customers, allowing us to communicate back and forward with them instantaneously.”
Rachel Fisk
Marketing Executive ‑ Digital, Wayfare
Read this Case Study →
Clicks to bookings system
10
% chats
More chats than Messenger
40
x
Yonder results

The George

"It only took 2-3 days of my time across a couple of weeks to get the chatbot running on our website."
Georgina Torrington
Director of Sales and Marketing
Read this Case Study →
Speed to implement
3
days
FAQ's setup
100
Yonder results

Polynesian Spa

“Conversion rate on the website has gone up since implementing Yonder.”
Richard Allen
Sales and Marketing Manager
Read this Case Study →
Online enquiries answered
86
%
Website conversion rate
↑
Yonder results

Redwoods Treewalk

“A great thing about the Yonder system is we’re also able to steer those customers that love us to share their reviews online, helping us boost a new product we’ve offered.”
Bruce Thomasen
Co-founder
Read this Case Study →
Response rate
35
%
Time to integrate
1
min

Boost ResBook by connecting Yonder

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AI chatbot and review platform for tourism
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