Empowering Australian & New Zealand Tourism Businesses to Thrive - Seamless Integration Between CustomLinc and Yonder

CustomLinc, a privately owned Australian company, provides advanced ticketing, reservations, and passenger logistics solutions for tourism and transport operators across Australia and New Zealand. Yonder, trusted by hundreds of tourism businesses globally, specializes in AI-driven automation, helping businesses save time and increase direct bookings.

The integration of Yonder’s AI Chatbot with CustomLinc enables businesses to deliver instant live availability updates within chatbot conversations, ensuring a seamless booking experience for customers while reducing staff workload.

Solving a Major Pain Point in Tourism Bookings

One of the most frequently asked questions on a tourism website is: “Is this available on my desired date?” Traditionally, answering this required either searching manually or waiting for a live agent to respond. Now, Yonder’s AI Chatbot, integrated with CustomLinc, provides instant live availability updates, making the booking process seamless and efficient.

Enhancing Customer Experience and Measuring Impact

By integrating live availability into AI-driven chatbot conversations, operators can:

• Respond instantly to customer queries, eliminating wait times.
• Increase website conversions, as customers are more likely to book on the spot.
• Reduce support workload, allowing staff to focus on high-value tasks.

Additionally, Yonder’s integration with Google Analytics 4 (GA4) enables businesses to track chatbot-driven bookings, conversion rates, and customer behavior, offering valuable insights into their ROI.

A Winning Combination for Tourism Businesses

This powerful integration between CustomLinc and Yonder eliminates booking friction and enhances customer engagement. With live availability updates, automated conversations, and data-driven insights, tourism operators are now better equipped than ever to drive conversions and optimize their digital strategies.

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