AJ Hackett Bungy, a world-renowned adventure company in New Zealand, embarked on a transformative journey by implementing Yonder's upgraded chatbot system to harness cutting-edge GPT technology. The upgrade to their AI chatbot has uplifted sales and customer service, supporting remarkable growth and operational efficiency.
AJ Hackett Bungy transitioned from their previous Yonder AI chatbot to the latest version powered by GPT technology. Yonder has rolled out this upgrade to all it’s customers to ensure they get the best AI technology available. This upgrade aimed to supercharge customer engagement, streamline query resolution, and drive online sales via websites. Marc Perry, the Business Development Manager at AJ Hackett feels as though “The GPT Function has been a game changer for us in our Reservations Team, if implemented and optimized efficiently it can really help time resource.”
Results Achieved:
Significant Conversion Rate Surge:
“Yonder to Website Conversion rate is up from 13% last year to 23% this year now we have optimized the platform and taken advantage of their GPT function” says Marc Perry, Business Development Manager at AJ Hackett Bungy NZ.
Channel Transformation:
Notably, there was a marked shift from reliance on traditional call center sales to the website.
Key Strategies for Success:
- Adoption of GPT Technology: Upgrading to the GPT-powered chatbot drastically improved response accuracy and speed, elevating user experience and consequently boosting sales.
- Continual Optimization: AJ Hackett Bungy's commitment to regularly updating the chatbot's FAQ section ensured its relevancy and effectiveness, catering adeptly to evolving customer needs.
- Having live availability via chat enables users to get the information they want as quickly as they can, leading them to where they need to book.
AJ Hackett Bungy's transition from Yonder’s previous AI chatbot system to the latest GPT-powered iteration has been instrumental in fostering sales growth, enhancing operational efficiency, and reshaping their sales landscape. Embracing this cutting-edge technology and prioritizing customer satisfaction has not only yielded impressive results but has also positioned them as pioneers in the adventure tourism sector, unlocking further avenues for business expansion.
