Yonder, a leading AI chatbot and reviews company for the tourism industry, has just released a game-changing feature called Smart Summaries that promises to revolutionize the way businesses in this sector analyze and utilize customer feedback. With the help of cutting-edge AI technology, GPT, Yonder is making it easier than ever before for tourism operators to make sense of their reviews and use them to drive marketing, sales, and business improvements.
Smart Summaries is an intuitive tool that generates snappy summaries of key themes and sentiments found in customer reviews. This means that tourism operators no longer have to spend hours sifting through hundreds of reviews to identify important insights and trends. Instead, Smart Summaries does the hard work for them, generating concise summaries that highlight positive comments, negative comments, and areas for improvement.
"We know that managing customer feedback can be a time-consuming task for tourism operators, particularly those who receive large volumes of reviews each month," says James from Yonder. "Smart Summaries is designed to save our customers hours of reporting time, while still providing them with the valuable insights they need to improve their businesses."
One satisfied customer, Angela Cuff from Whale Watch, Kaikoura, says that the Smart Summaries feature has transformed the way they analyze customer feedback. "The summaries provide us with a very clear snapshot of customer sentiments using key topics and allow us to provide helpful feedback to the relevant departments and staff". Within Yonder Angela has been able to set up and track topics and learn what people think about ‘price’, ‘captains’ and even what people say about the whales and dolphins they see.
Powered by GPT, one of the most advanced language models available, Smart Summaries is a cutting-edge tool that harnesses the power of AI to help tourism operators stay on top of customer sentiment and improve their businesses.
Yonder is committed to making innovative technology like ChatGPT available to tourism operators in New Zealand and beyond.
For tourism operators looking to gain a competitive edge in a crowded market, Yonder's Smart Summaries feature is a game-changer. With its ability to generate concise summaries of customer feedback, Smart Summaries provides valuable insights that can help tourism operators drive marketing, sales, and business improvements. Yonder is proud to be at the forefront of this exciting new development in the tourism industry.
If you would like to know more information about this feature please reach out to letitia@yonderhq.com for a chat.
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