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Everything you need to know about converting website visitors to sales, all things chatbot, new Yonder features and more....

Top 15 funniest questions your customer service gets asked

We asked BYATA 2019 participants what was the funniest question your business has been asked.

How to provide the best customer service across phone, email, social media, and live chat

Best practices for tourism operators and accommodation

10 tips for using live chat effectively

Live chat can help you get more bookings but only if you use it well

Five ways live chat can help you drive customer delight and increase direct bookings

Here are five ways live chat can help you drive customer delight and increase direct bookings

NZ Hotel Industry Conference & TNZ Roadshow Take Aways

A quick summary of the NZ Hotel Industry Conference & the Tourism New Zealand Roadshow.

Can chatbots give travellers personalised customer service like your staff would?

Almost, yet they work 24-7 and don't complain

Email, Chat, Phone - What every tourism operator should be doing

What you should be doing to improve your customer service on these channels.

Why do people want to chat, what’s wrong with my phone??

Numerous studies all show customers want to communicate on chat. Why?

Top 9 trends in tourism customer service

Learn how to provide top customer service for service orientated businesses

Not using chat in your business? You're losing customers without even knowing it

A whiteboard session to learn about travellers, good and bad chat, and virtual assistants.

Get the basics right for conversion on your website

Your website is an important tool for conversion, our tips for getting the basics right.

The basic differences between live chat and chatbot

It's sometimes hard to tell if you're talking to a human or not. How can you tell?